100% Quality Guarantee*
All products are conditionally guaranteed by Sticker Holic for a period of 15 days. If you are unsatisfied with the quality of a product, please contact us. We proudly guarantee the quality of our labels. If, during the first 15 days of receiving your order, you are not happy with your labels, we will gladly reprint them for free (limit one reprint per customer).
This guarantee does not cover general wear and tear or issues arising from abnormal use.
Change of Mind
Our range is proudly made-to-order and personalised to your preferences, so we are unable to offer a refund or exchange if you change your mind.
Typing Error
Customers will not be eligible for a refund or replacement of personalised or customized products where errors occur from a typing error you may have made on the internet. Customers use all kinds of spelling variations for names, so it is impossible for us to know if it is a mistake or just different. So please ensure spelling is checked before an order is completed.
Faulty Products
You will be entitled to a refund or exchange if the product:
• Is not of acceptable quality;
• Is not fit for a particular purpose that is expressly stated; or
• Does not match the description.
You may be asked to return the product to us and/or send photos for inspection.
A product will not be deemed faulty if the perceived fault is due to general wear and tear or issues arising from abnormal use.
Where you believe you have received a faulty product, please contact us within 15 days of the date of purchase to arrange a refund or exchange.
Where you believe you have received an incorrect product, please contact us to discuss all options available to you.
Returns Procedure
• Please contact us if a return is needed. We will be able to advise you on the correct procedure.
• Where a return or exchange has been arranged, the process may take up to 10 business days from the date the product is able to be proven to have been sent back to Sticker Holic.
• Where a refund has been arranged, it may take up to 7 business days for the funds to be credited back to the purchasing account.
